If you have any questions about Diginius products or services, file a ticket in our support portal:
Diginius support is monitored 24/7 and is handled by business priority.
If you have an questions or problems related to VTEX (Ecommerce platform), login and file a support ticket within the VTEX support portal:
Tickets should be assigned the appropriate priority level:
- Normal - I have a general question.
- High - Important functions of my store are not operating as expected.
- Urgent - My business is at risk. Critical functions of my store are not operating as expected.