Diginius Support

If you have any questions about Diginius products or services, file a ticket in our support portal:

http://support.diginius.com/support/home


Diginius support is monitored 24/7 and is handled by business priority.


VTEX Support

If you have an questions or problems related to VTEX (Ecommerce platform), login and file a support ticket within the VTEX support portal:

https://help.vtex.com/en/support 

Tickets should be assigned the appropriate priority level:

  • Normal - I have a general question.
  • High - Important functions of my store are not operating as expected.
  • Urgent - My business is at risk. Critical functions of my store are not operating as expected.